Current job vacancies

CONTACT CENTRE AGENTS REQUIRED

Radio Taxis Vacancies - September 2010

Full Time Evening Positions Available

JOB SUMMARY

This position is responsible for handling customer's requests whilst inputting and processing the required data. This will involve adhering to internal policies and procedures and utilizing working knowledge of the organizations products to meet the department's productivity and quality standards.

KEY TASKS

Achieve 40 calls per hour
Achieve 80 second call duration
Achieve 5% clerical level or under

RESPONSIBILITIES

Must demonstrate effective communications skills, both oral and handwritten
Utilize automated systems to log and retrieve information.
Process customer requests to company standards - efficiently and accurately
Demonstrate high degree of empathy with callers so that the company can
Meet and exceed the customer's expectations.
Continually develop a working knowledge of internal policies, procedures and products
Investigate and resolve or report customer problems. Identifies and refers difficult customer situations to the appropriate party.

REQUIREMENTS

Effective PC/keyboard skills
Ability to use phone system effectively
Ability to use additional applications as necessary
Effective verbal and listening skills to provide courteous and professional customer service
Understanding of customer service needs and requirements
Ability to develop and maintain working knowledge of the organizations products and services
Ability to work well in a team environment
Organizational skills required to perform multi tasks

Please apply to Louise Alexander, HR Officer, by sending your CV to louise.alexander@radiotaxis.co.uk. We will be interviewing shortly afterwards.